Contact Us
We are here to support your outdoor moments and answer any questions.
Email Support
service@tavqerio.com
Phone Support
+86 19157891810
Response Time
Within 24 Business Hours
Get in Touch With Tavqerio™
Questions about your order, one of our products, shipping, returns, or anything else related to your purchase? Our customer support team is available to help.
Whether you are preparing for your next picnic, choosing the right outdoor product, checking an existing order, or looking for after-sales assistance, you can contact us using the information above.
Email Support
Email is the recommended way to contact our support team. To help us understand your request and respond more efficiently, please include as much relevant information as possible.
For order-related inquiries, we recommend including:
- Your order number
- The name used when placing the order
- The product involved
- A short description of your question or issue
- Photos or videos when they are relevant to the request
Phone Support
+86 19157891810
Customers may also contact our customer service team by phone during our listed support hours. Please note that response availability may vary depending on current inquiry volume.
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM
Messages received outside normal customer service hours will be reviewed during the next available business period.
Order Assistance
Already placed an order? Including your order number when contacting us allows our team to locate the relevant order details more efficiently.
We can assist with common questions involving:
- Order status and tracking
- Product information
- Shipping and delivery concerns
- Order changes or cancellations (where eligible)
- Returns and refunds
- Damaged, defective, or incorrect items
- General after-sales support
For questions involving damaged, incorrect, or defective products, please include clear photos or videos where possible so our team can better review the situation.
Business Address
Hangzhou Xingyu Xingxu Culture Media Co., Ltd.
Room 1408-5, Xiaoshan Youth Entrepreneurship Station, 14th Floor, Building B, Water Affairs Building, No. 1068 Jincheng Road, Beigan Subdistrict, Xiaoshan District, Hangzhou, Zhejiang Province, China
⚠️ Important: Please do not send product returns directly to our business registration address unless our customer support team has specifically instructed you to do so. If a return request is approved, our team will provide the appropriate return instructions and return destination.
We’re Here to Support Your Outdoor Moments
At Tavqerio™, we want every part of your experience — from discovering a product to using it outdoors — to feel clear and straightforward.
If something does not go as expected, or if you simply need more information before making a decision, please reach out. We appreciate your interest in Tavqerio™ and look forward to assisting you.