At Tavqerio™, we want receiving your outdoor and picnic essentials to be as straightforward as using them. This Shipping Policy explains how orders are prepared, where they may be fulfilled from, estimated delivery timelines, shipping charges, tracking, international customs, and what to do if a delivery problem occurs.

Please review this information before placing your order.

Tavqerio™ works with manufacturing and fulfillment partners to support customers in different regions. Depending on product availability, inventory location, and your delivery destination, an order may be dispatched from one of our own or partner fulfillment facilities.

This means that products within the same order may occasionally follow different fulfillment routes. We do not represent all orders as being shipped from a local warehouse.

Our fulfillment approach allows us to:

• Offer a broader selection of picnic and outdoor living products
• Manage inventory more efficiently
• Reduce unnecessary storage and handling
• Deliver products to customers through suitable fulfillment channels

The shipping origin of an individual order may therefore vary.

After your payment has been successfully confirmed, your order enters our preparation process.

Standard Processing Time: 2–4 business days

During this period, orders may go through order confirmation, inventory allocation, basic quality checks, packaging, shipping label preparation, and handover to the selected carrier. Business days generally refer to Monday through Friday and do not include weekends or applicable public holidays.

Peak Periods: During major holidays, promotional events, seasonal sales, or other periods of unusually high order volume, processing may take up to 5 business days. Once your parcel has been dispatched, the estimated delivery period begins.

Tavqerio™ currently charges a flat standard shipping fee of $5.99 per order.

The standard shipping fee applies regardless of the order destination unless a different amount or promotional shipping offer is clearly displayed at checkout. The total shipping charge applicable to your purchase will be shown before you complete payment.

Delivery times vary according to destination, carrier network conditions, customs processing, and fulfillment location. Estimated delivery times after dispatch are:

These estimates begin after the order has been dispatched and do not include the 2–4 business day processing period. Delivery estimates are provided for guidance and should not be interpreted as guaranteed arrival dates.

Occasional delays may occur because of circumstances such as carrier congestion, severe weather, public holidays, customs inspections, transportation disruptions, remote delivery locations, or incorrect/incomplete shipping information.

Once your order has been shipped, we will send a shipping confirmation email to the email address provided during checkout. Where tracking is available, the email will include your tracking number or tracking link.

Please allow approximately 1–3 business days after shipment for the first tracking updates to appear in the carrier's system. A delay in the first tracking scan does not necessarily mean that the parcel has stopped moving.

If your tracking information remains unchanged for an unusually long period, please contact service@tavqerio.com with your order number.

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or local authorities.

Where an order is shipped on a Delivered Duty Unpaid (DDU) or equivalent basis, these charges are not included in the product or shipping price unless explicitly stated at checkout. If applicable, the recipient is responsible for charges assessed by local customs authorities.

Customers are responsible for providing complete and accurate delivery information during checkout. Please carefully review your recipient name, street address, apartment/unit number, city, state/province, postal/ZIP code, country, and telephone number.

If you notice an error after placing your order, contact us immediately at service@tavqerio.com. Once a shipment has already been dispatched, we may be unable to change its delivery address.

Because we begin preparing orders soon after they are placed, requests for changes or cancellations should be submitted promptly. Please contact service@tavqerio.com within 12 hours of placing your order.

If the order has already been packed, transferred to fulfillment, or dispatched, cancellation or modification may no longer be available.

Unexpected delays can occasionally occur even after an order has been dispatched. If your parcel has exceeded the estimated delivery period, please contact us at service@tavqerio.com with your order number and tracking details so our team can coordinate with the carrier.

If tracking indicates that your shipment may have been lost in transit, please contact our customer service team. If the package is reasonably confirmed as lost during transit, Tavqerio™ will provide a replacement shipment or a refund where appropriate at no additional product or standard shipping cost.

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location, ask household members/neighbors, check with building reception, or review carrier delivery notes.

If still missing, contact us at service@tavqerio.com with your details so our team can assess the situation.

If your order arrives damaged, defective, or materially affected during transit, please contact us within 72 hours of delivery with your order number, description, and clear photographs of the product and packaging.

After review, we will provide an appropriate solution (such as a replacement, refund, or replacement parts) at no additional shipping cost to you.

If you receive an incorrect item, contact service@tavqerio.com with your order number and photos. Once verified, we will arrange a proper replacement or solution at no extra cost.

Items from the same order may occasionally be fulfilled from different inventory locations, resulting in multiple packages, different tracking numbers, or separate delivery dates. Please check your shipping confirmation emails for details.

If a package is returned due to incorrect addresses, failed delivery attempts, or unclaimed parcels, please contact our support team. Additional shipping charges may apply for reshipment if incorrect information was provided by the customer.

If you have any questions or need assistance with your shipment, reach out anytime:

Tavqerio™ — made for picnics, gatherings, and a life enjoyed outdoors.