At Tavqerio™, we want customers to feel comfortable when purchasing our picnic and outdoor living products. If an item is not right for you, arrives damaged, or there is another issue with your order, this policy explains how to request a return, when an item is eligible, who is responsible for return shipping, and how approved refunds are processed.

Please contact our customer support team before returning any product.

Eligible products may be returned within 30 calendar days after delivery. The return request must be submitted within this 30-day period. Requests received after the return window may not be eligible unless required otherwise by applicable law.

For a standard return, the product should generally be in the same condition in which it was received, unused and unworn, free from damage caused after delivery, complete with original accessories, in its original packaging, and accompanied by your order number or proof of purchase.

Products returned with missing parts or significant signs of use may not qualify for a full refund. Please contact us before sending anything back.

To begin a return request, email service@tavqerio.com with your order number, name, item details, reason for return, and relevant photos or videos.

If approved, we will provide a return authorization, destination address, and instructions. Do not send a product back before receiving return instructions from Tavqerio™.

Our business registration address is not necessarily our product return warehouse. Please do not send returns directly to our business address unless specifically instructed by support.

Preference-Based Returns: If you are returning an item because you changed your mind, ordered the wrong size, or made an ordering mistake, you are generally responsible for return shipping costs, and original shipping fees are non-refundable.

Damaged, Defective or Incorrect Products: If your item arrives damaged, defective, or incorrect due to our error, Tavqerio™ will provide a verified solution (replacement, refund, or parts) without requiring you to bear additional shipping costs.

If you discover damage or a defect upon delivery, contact service@tavqerio.com within 72 hours where possible, including your order number, clear photos of the product and packaging, and a description of the issue.

If you receive an incorrect product or an item is missing, contact us with your order number and supporting photos. Once confirmed, we will arrange a proper replacement or solution at no extra cost.

Certain items (such as personalized products, gift cards, items violating hygiene standards after use, or items damaged through misuse) may be excluded from standard returns. Contact us if you are uncertain.

Discounted pricing does not eliminate your rights if an item is damaged or defective. Any specific clearance restrictions will be clearly disclosed prior to purchase.

To exchange an item, we recommend returning the original eligible product for a refund and placing a new order for your preferred item. For damaged or incorrect items, contact us directly first.

For qualifying EU orders, customers may exercise a statutory 14-day withdrawal right under consumer protection laws. Contact service@tavqerio.com for assistance.

Once an authorized return arrives at our designated facility, it undergoes an inspection to verify condition, components, and match with the approved return request.

If approved after inspection, refunds are issued to the original payment method within 5–10 business days after the returned item has been received and inspected. Depending on your financial institution, your bank may require additional time for the credit to reflect in your account.

If you have any questions or need assistance initiating a return, please reach out:

Tavqerio™ — made for picnics, gatherings, and a life enjoyed outdoors.